FAQ
General Questions
How can I contact your customer support?
Please find our contact information here or fill out the contact form on the bottom of this page
What is your privacy and data security policy?
Please find our Privacy Policy here
Do you have a physical store or is it online-only?
For now it is online-only
Do you offer gift wrapping and personalized notes?
Yes! Please leave a note at check out if you would like this option
Product Questions
Am I receiving the exact crystals pictured?
Yes! Unless stated otherwise in the product description, all crystals shown are the one's you will receive
Are the crystals ethically sourced?
Yes! All crystals are ethically sourced, for more information head here
Can you source crystals for me?
Yes! For inquiries on special orders or sourcing select crystals, please contact us or use the contact form below
Do we offer wholesale orders?
Yes! For inquiries on wholesale orders, please contact us or use the contact form below
Shipping & Returns
Do you ship internationally?
Yes! We ship worldwide to all countries that are not sanctioned. Special rates may apply to certain locations (such as Canary Islands, British Virgin Islands, etc). For more information see our Shipping Policy
How long does shipping take to my country?
Every item includes shipping estimates in the product descriptions. For more information on shipping please click here.
What payment methods do you accept?
We offer Amex, Apple Pay, Google Pay, Maestro, Master Card, Shop Pay, Union Pay and Visa payment options
Are all orders tracked?
Yes! You will receive a tracking number once we ship your order, please also check your spam folder.
Can I return an order?
Yes! Please head to our Refund Policy for more information.
What if an order arrives damaged?
Please contact us in case this happens. All orders are insured, so if something does ever arrived damaged we will get this sorted. However, please keep in mind that crystals are naturally formed structures that may have slight imperfections