Shipping & Returns

The time we need to prepare an order for shipping varies. We aim to ship orders within 48 hours after purchasing (on business days). All orders come with a tracking number. We ship with DHL Express for international orders. NZ Post for New Zealand & Australia orders.

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs. 

Returns : Exchanges : Refunds

Our policy lasts 30 days. If 30 days have gone by since your purchase, and you haven't contacted us within those 30 days requesting an exchange or refund,  unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Please contact us before returning any items as our return address may differ from the one you see on your parcel. 

Several types of goods are exempt from being returned. 

Non-returnable items:
* Gift cards
* Downloadable products
* Some health and personal care items (such as earrings) 

To complete your return, we require a receipt or proof of purchase.


There are certain situations where only partial refunds are granted: (if applicable)
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. A refund may be declined if we find the item to not be in original, unused condition. 

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at silverferncrystals@gmail.com or on +64 27 3913420 during business hours. 

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at silverferncrystals@gmail.com and we will direct you to the next steps to take.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, please email silverferncrystals@gmail.com and we will direct you to the next steps.

Shipping costs are non-refundable. You will be responsible for paying for your own shipping costs for returning your item. If you receive a refund, the cost of return shipping will be deducted from your refund as well as any import taxes that we may receive upon return of your order.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item. In case of us not receiving the item, we are unable to process a return or refund.